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Go to: QUALITY ASSURANCE
Preparatory phase
Step 0: for any service that is implemented, it needs to be checked if: - a specific standard is being recommended
- any further specific recommendations are made to help ensure interoperability.
Assessment phase - Step 1: Prerequisites:
- Agree service level agreement and/or standard ways of working with PSAPs - TPSP
- Agree necessary language support - TPSP
- Communicate language support to customers - TPSP
- Evidence quality procedures - TPSP
- Verify appropriate training - TPSP
- Verify automatic call distribution (ACD) system – TPSP
- Check link from MNO - TPSP
- Deal with transmission failures - TPSP
- Update GIS - TPSP
- Protection of privacy – TPSP
- Step 2: TPS-eCall Responder:
- Respond to a TPS-eCall transaction
- Answer call in a timely manner
- Receive and route call
- Receive and check IVS dataset from vehicle
- Talk with vehicle occupants and receive relevant information
- Call to vehicle if receiving data-only
- Call-back to vehicle if call drops
- Trigger PSAP notification
- Make voice connection between vehicle and PSAP if required
- Confirmation received from PSAP that call with vehicle can be ended
- Call cleardown with vehicle
- Call-back to vehicle
- Step 3: TPS-eCall Notifier:
- Emergency situation likely to require assistance
- Establish contact with PSAP - TPS-N
- Talk with PSAP operator and notify relevant information
- Make conference call voice connection between TPSP, vehicle and PSAP if required
- Make voice connection between vehicle and PSAP if required
- PSAP informs that call can be ended
- Call cleardown to PSAP
- Call-back from PSAP.
Reporting phase
Step 4: Produce quality report
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Private eCall
 Updating... Ċ Peter Van der Perre, Dec 12, 2015, 11:47 AM
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