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LIST OF SERVICES
Public eCall
QUALITY ASSURANCE
Preparatory phase
Step 0: for any service that is implemented, it needs to be checked if:
a specific standard is being recommended
any further specific recommendations are made to help ensure interoperability.
Assessment phase
Step 1: Prerequisites:
Agree service level agreement and/or standard ways of working with PSAPs - TPSP
Agree necessary language support - TPSP
Communicate language support to customers - TPSP
Evidence quality procedures - TPSP
Verify appropriate training - TPSP
Verify automatic call distribution (ACD) system – TPSP
Check link from MNO - TPSP
Deal with transmission failures - TPSP
Update GIS - TPSP
Protection of privacy – TPSP
Step 2: TPS-eCall Responder:
Respond to a TPS-eCall transaction
Answer call in a timely manner
Receive and route call
Receive and check IVS dataset from vehicle
Talk with vehicle occupants and receive relevant information
Call to vehicle if receiving data-only
Call-back to vehicle if call drops
Trigger PSAP notification
Make voice connection between vehicle and PSAP if required
Confirmation received from PSAP that call with vehicle can be ended
Call cleardown with vehicle
Call-back to vehicle
Step 3: TPS-eCall Notifier:
Emergency situation likely to require assistance
Establish contact with PSAP - TPS-N
Talk with PSAP operator and notify relevant information
Make conference call voice connection between TPSP, vehicle and PSAP if required
Make voice connection between vehicle and PSAP if required
PSAP informs that call can be ended
Call cleardown to PSAP
Call-back from PSAP.
Reporting phase
Step 4: Produce quality report