Public-private interface


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Preparatory phase

Step 0: for any service that is implemented, it needs to be checked if:

  • a specific standard is being recommended

    • any further specific recommendations are made to help ensure interoperability.

Assessment phase

  • Step 1: Prerequisites:

    • Agree service level agreement and/or standard ways of working with PSAPs - TPSP

    • Agree necessary language support - TPSP

    • Communicate language support to customers - TPSP

    • Evidence quality procedures - TPSP

    • Verify appropriate training - TPSP

    • Verify automatic call distribution (ACD) system – TPSP

    • Check link from MNO - TPSP

    • Deal with transmission failures - TPSP

    • Update GIS - TPSP

    • Protection of privacy – TPSP

  • Step 2: TPS-eCall Responder:

    • Respond to a TPS-eCall transaction

    • Answer call in a timely manner

    • Receive and route call

    • Receive and check IVS dataset from vehicle

    • Talk with vehicle occupants and receive relevant information

    • Call to vehicle if receiving data-only

    • Call-back to vehicle if call drops

    • Trigger PSAP notification

    • Make voice connection between vehicle and PSAP if required

    • Confirmation received from PSAP that call with vehicle can be ended

    • Call cleardown with vehicle

    • Call-back to vehicle

  • Step 3: TPS-eCall Notifier:

    • Emergency situation likely to require assistance

    • Establish contact with PSAP - TPS-N

    • Talk with PSAP operator and notify relevant information

    • Make conference call voice connection between TPSP, vehicle and PSAP if required

    • Make voice connection between vehicle and PSAP if required

    • PSAP informs that call can be ended

    • Call cleardown to PSAP

    • Call-back from PSAP.

Reporting phase

Step 4: Produce quality report